QueroMedia - Search Marketing Specialisten

Customer Support Engineer 2nd line

  • Vacature gepost door RaraAvis
  • 19 januari 2012

Our client is a pioneer in digital printing who provides high end solutions for industrial, commercial and document printing market segments. They are looking for a Customer Support Engineer 2nd line for Lier.

Function

- Technical Support to First Line Support engineers, dealer technical personnel and customers.

  • Ensuring escalated problem handling from first line & installation technicians.
  • Expertise in machine hardware and/or application software and/or printing technology.

    • - Problem Analysis & Management

  • Taking problem ownership, set up and implement action plans till full solution
  • Analyzing incidents and defining root causes
  • Developing, testing and implementing corrective solutions

    • - Customer contact

  • Escalated problem solving at customer sites
  • Remote problem solving over phone and mail contact with the customer

    • - Support technical knowledge exchange between R&D ad Service

  • Presenting incident analysis on regular basis
  • Maintaining technical content on customer service webpage
  • Creating technical notes
  • Providing analysis on problem reporting to Quality and R&D

    • - Delivery of Technical Services

  • Assisting-taking the lead for installations of our machines
  • Providing training and consultancy to achieve optimal results

    • Profile

    - Bachelor degree and some years of experience in machien maintenance, field engineering and/or graphics industry.
    - Excellent analytic skills, quick learner of technical data
    - Good practical knowledge of common IT hard- and software
    - Customer oriented, independent, flexible, stress resistant
    - Cost conscious, pragmatic
    - Good knowledge of English, Dutch, other languages are considered a plus.
    - You can count on preference in case you have understanding of

  • Digital printing machine hardware & software
  • Finishing equipment for printing industry
  • Graphics & print process
  • …

    • Offer

    Our client offers:
    - A challenging job with direct responsibility towards the customer
    - Intensive training
    - A job in an internationally operating company

    Solliciteer vandaag nog!

    • Contactpersoon: Sylvie De Bruyckere
    • E-mail: Sylvie@raraavis.be

    Informatie & Links

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    Informatie
    19 januari 2012
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